Shipping Terms

For purchases under COP $250,000, the shipping fee depends on the customer's location. The customer assumes this cost, which is paid at the time of purchase.

Local shipping (Antioquia and metropolitan area): COP $10,000

National shipping: COP $15,000

The product will be dispatched by the seller within three (3) business days after payment is confirmed.

Delivery time

Delivery time for Medellín and surrounding areas is 1 to 3 business days after dispatch. For the other main cities, delivery time is 2 to 4 business days: Bogotá, Cali, Bucaramanga, Barranquilla, Cartagena.
For the rest of the country we deliver within 5 to 7 business days. The delivery period starts counting from the shipping date.

How can I track my order?

Once the shipment is sent, the customer will be notified of the tracking number and the portal to follow their order.

I did not receive my order. What can I do?

If you did not receive your order within the stipulated time, please contact us. We will check with the shipping company what happened and get back to you with an answer as soon as possible.