FAQs
How long does my order take to arrive?
We ship your order within 3 business days after payment is confirmed. Delivery then takes 1 to 3 business days for Medellín and surrounding areas, 2 to 4 business days for Bogotá, Cali, Bucaramanga, Barranquilla and Cartagena, and 5 to 7 business days for the rest of the country.
How much does shipping cost?
Shipping is free throughout Colombia on purchases of COP $250,000 or more. Below that amount, local shipping (Antioquia and the metropolitan area) costs COP $10,000 and national shipping costs COP $15,000. More details in Shipping conditions.
Can I pay on delivery?
Yes. You can pay at home through the carrier's cash-on-delivery service.
How do I track my order?
When your order ships, we will send you the tracking number and the portal to follow it. If it does not arrive within the stated time, contact us and we will check with the carrier.
How do I clean and care for my bag?
Wipe it with a light-colored damp cloth, using water and pH-neutral soap, and let it air dry away from any heat source. Do not soak it, avoid stiff-bristle brushes, and do not use thinner, alcohol, bleach or synthetic detergents. Keep it away from new clothes dyed with indigo, as they can stain it permanently. More in Tips and care.
Can I exchange my bag for another one?
Yes, you can exchange your bag for another one within the first 30 days after your purchase.
Can I request a refund?
You have 5 business days after receiving your order to request a refund. The product must be new, undamaged, with its original tags and packaging, and you must keep your purchase invoice. Return shipping is at your expense. See the details in Right of withdrawal.
Does it have a warranty?
Unless the Site specifically indicates otherwise for a given product, the products sold there carry a 90-day warranty. All products sold on this site have a Limited Quality Warranty.
Have another question?
Call us at +57 300 625 1234 (Monday to Friday, 8 a.m. to 5 p.m.) or write to alejandra@labranzacostura.com.