We ship your order within 3 business days after payment is confirmed. Delivery then takes 1 to 3 business days for Medellín and surrounding areas, 2 to 4 business days for Bogotá, Cali, Bucaramanga, Barranquilla and Cartagena, and 5 to 7 business days for the rest of the country.

Shipping is free across Colombia on purchases of COP $250,000 or more. Below that amount, local shipping (Antioquia and the metropolitan area) costs COP $10,000 and national shipping COP $15,000. More details in Shipping terms.

Yes. You can pay at home through the carrier's collection service.

Once your order ships, we will send you the tracking number and the portal to follow it. If you don't receive it within the stated time, contact us and we will check with the carrier.

Wipe it with a light-colored damp cloth using water and pH-neutral soap, and air-dry it away from any heat source. Do not soak it, avoid stiff-bristle brushes, and do not use thinner, alcohol, bleach or synthetic detergents. Keep it away from new garments dyed with indigo, as they can stain it permanently. More in Tips & Care.

Yes, you can exchange your bag for another one within the first 30 days after your purchase.

You have 5 business days after receiving your order to request a return. The product must be new, undamaged, with its original tags and packaging, and you must keep your purchase invoice. Return shipping is at your expense. See the details in Right of withdrawal.

Unless the Site specifically states otherwise for a product, the products sold there have a 90-day warranty. All products sold on this site have a Limited Quality Warranty.

 Call us at +57 300 625 1234 (Monday to Friday, 8 a.m. to 5 p.m.) or write to alejandra@labranzacostura.com.